Solution Modules
Reconciliation module
- Ensures the proper posting of credit and debit transactions and payment card association-related transactions
Dispute Resolution Management (DRM) module
- Processes all unmatched and disputed transactions and exception items.
Customer Relationship Management (CRM) module
- Encompasses extensive transaction and customer information inquiry facilities for customer service representatives to monitor the status of cases in real-time.
Key Drivers
Transactions are conducted over various digital channels
Duplicate/unsuccessful transaction is generally recognized and escalated by the customer
Exponential credit balances on multiple suspense/intermediate accounts
Problems of transaction tracking
Time consuming and labor-intensive practices
Unable to identify duplicate settlement files sent by other acquirers resulting in monetary errors, losses, and unnecessary write-offs
Business outcomes:
One-stop platform: effectively manages the day to day clearing and settlements, disputes, chargebacks, exceptions, and processing errors
Automated reconciliation: drastically reduces all the associated operational and labor costs
Proactive actioning: delivers the opportunity to attend to anomalies prior to receiving customer complaints
Accurate financials: with complete wipe-off of suspense/intermediate accounts before closing the respective operating day
Case & workflow management: to track important milestones and monitor activities in a real-time manner
Data-powered core: with all services of the solution organized around a common data repository where a wealth of intelligence can be gained through disputes to minimize the future impact on business
