Solution Modules

Reconciliation module

  • Ensures the proper posting of credit and debit transactions and payment card association-related transactions

Dispute Resolution Management (DRM) module

  • Processes all unmatched and disputed transactions and exception items.

Customer Relationship Management (CRM) module

  • Encompasses extensive transaction and customer information inquiry facilities for customer service representatives to monitor the status of cases in real-time.

Key Drivers

Transactions are conducted over various digital channels

Duplicate/unsuccessful transaction is generally recognized and escalated by the customer

Exponential credit balances on multiple suspense/intermediate accounts

Problems of transaction tracking

Time consuming and labor-intensive practices

Unable to identify duplicate settlement files sent by other acquirers resulting in monetary errors, losses, and unnecessary write-offs

Business outcomes:

One-stop platform: effectively manages the day to day clearing and settlements, disputes, chargebacks, exceptions, and processing errors

Automated reconciliation: drastically reduces all the associated operational and labor costs

Proactive actioning: delivers the opportunity to attend to anomalies prior to receiving customer complaints

Accurate financials: with complete wipe-off of suspense/intermediate accounts before closing the respective operating day

Case & workflow management: to track important milestones and monitor activities in a real-time manner

Data-powered core: with all services of the solution organized around a common data repository where a wealth of intelligence can be gained through disputes to minimize the future impact on business