Collectmate is a holistic solution designed to manage end-to-end tasks and processes related to the entire debt collections and recoveries operation. With unparalleled scalability, security, and transparency into the entire process workflow, Collectmate is designed to support Collections departments to meet four (4) key objectives:

Assistance in mapping out the entire Collections Strategy

Optimization of resources to align with a customer-centric business model

Monitoring and tracking of system generated KPIs

Automation of support functions driven by a dynamic workflow management system

Key Features & Functionalities

Management Hub

Action Manager Risk Matrix Scoring & Provisioning Agent Evaluations Agency Evaluation Slippage Management

Web Console

Action Recorder Ad-hoc Letter Generation Providing Delinquent Account 360 View Hardship Management Restructuring

Information & Report Hub

Analytics & Data Visualizations Document Handler for Legal Diarizing Customized Report Creation

EOD Synchronizer

Data Synchronizer for Back-end solutions Recovery Rules Engine Watch Bucket Manager Indication of Alarming Accounts

Auto Dialer

Interfacing with the Call Manager Collect Agent interaction and performance data Generate Outbound Calls

Epic Lanka