(Dispute Management Solution) Enhancing Efficiency in Payment Card Settlements
Pro-active Customer Relationship Management
Elimination of Erroneous Repetition of Payments
Regular Reconciliation of Suspense Accounts
Charge-back Handling
Monitoring Profitability of Operations
DMS is a comprehensive Dispute and Reconciliation Management solution. This technology supports both issuing and acquiring disputes, offering case and workflow management, task automation and operations monitoring facilities. It enables Banks to improve efficiency and effectiveness of handling disputes, processing errors, and frauds, resulting in reduced operating costs and increased operational efficiency. DMS facilitates the critical needs of banks for effectively and efficiently managing day to day clearing and settlements, reconciliations as well as dispute resolution needs. DMS comprises of the following main modules to facilitate dispute resolution:
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