Android Terminal Experience Management Hub
PRODUCT FEATURES AND CAPABILITIES
A holistic, secure and a fully-fledged platform that transcends the value of an Android-based Smart POS ecosystem to offer Banks and Merchants alike a single and novel hub for all their terminal management requirements
TERMINAL LINE ENCRYPTION (TLE)
- Extremely secure end-to-end communication channel encryption solution augmented with PA-DSS V3.2 certification
- Safeguards against all forms of wire-tapping attacks by devising state-of-the-art Encryption, Authentication, and Key Management mechanisms
- Supports for virtually any terminal model and Mobile POS devices
- Supports for Extended Key Distribution setup where multiple BDKs can be configured
- Fortified with DUKPT key management scheme with dynamic MEK being employed for each transaction
- Flexibility to enable and disable element level encryption in request and response messages
TERMINAL HEARTBEAT MONITOR WITH PUSH & PULL UTILITY
- Monitor the heartbeat of the terminals at your own comfort
- Update applications (new/updates) on the terminal without the intervention of the merchant via automated scheduling options
- Remote downloading of parameters, applications, software enhancements, and O/S for terminals whenever a new version is available
- Mitigates the hassle of traveling across the country and visiting the merchants physically to execute downloads related to the enhancement of terminal applications
- Engineered not only to push data to the terminals but also to pull insights such as terminal serial number, IMEI number, O/S, memory usage, battery level, signal strength, SIM provider, SIM serial number, etc.
TERMINAL NETWORK MANAGEMENT SYSTEM (TNMS)
- Drive real-time operations and services on the terminal-end for better manageability and device tracking
- View and update terminal specific configurations remotely
- Remote settlement of merchant terminals
TERMINAL KEY DOWNLOADING
- Smart Card (Symmetric Keys)
- Smart Card (Asymmetric Keys)
- Key Injection Terminal
- Manual Downloading
- Terminal Key Mailing
- OTA Remote Key Loading (RKL)
DIGITAL RECEIPT REPOSITORY
- Transaction details and signature data is electronically transmitted and stored digitally for quick retrieval and verification purposes by Banks as well as Merchants
- Significantly streamlines the merchant’s operational process and in accelerating the requests for sales slips to process card chargebacks
MERCHANT WEB PORTAL
- Merchants can download the receipts (along with the signatures) applicable to the transactions associated with their MID
- View the daily transactions performed, generate reports on transactions, and initiate transaction voids/refunds, etc.
- Initiate complaints and service requests and track the history of each reported case throughout its lifecycle
MPOS DRIVER
- Multi-device integration capability which is PCI, PTS and POI approved
- Remote management of Merchants and Card Readers
- Device pooling capability with multi-terminal support
- Stores transaction details centrally to facilitate void, settlement, and refunds etc.
- Could be interfaced with Merchant/ Service Provider/ Govt. Institution back-end systems for online information inquiry and transaction updates i.e. Insurance Organizations, Utility Service Providers, Telcos, Police Departments, and Distribution Agencies etc.
CASE & INCIDENT MANAGEMENT APPLICATION
- Purpose-built application for incident management functions to cater call center and support personnel
- Trace down the entire history of each reported case with the action taken by individuals assigned to the respective tasks
- Escalation Matrix that notifies authorized personnel of unattended tickets
- Encompasses all capabilities in serving a customer irrespective of whether it is an inquiry, complaint or service request, and subsequently analyzing, monitoring and following-up for its progress
APPLICATION MARKETPLACE
- Govern all proprietary and authorized third-party applications, as well as utilities and tools
- Can be featured with a range of applications for multi-merchant and multi-domain categories – everything ranging from increasing productivity to streamlining business operations
ANDROID SDK
- Third-party vendors involved in the development of the front-end Android POS Application can leverage on the provisioned Android SDK to integrate their Application with the Android Terminal Experience Management Hub
