logo

Android Terminal Experience Management Hub

PRODUCT FEATURES AND CAPABILITIES

A holistic, secure and a fully-fledged platform that transcends the value of an Android-based Smart POS ecosystem to offer Banks and Merchants alike a single and novel hub for all their terminal management requirements

TERMINAL LINE ENCRYPTION (TLE)

  • Extremely secure end-to-end communication channel encryption solution augmented with PA-DSS V3.2 certification
  • Safeguards against all forms of wire-tapping attacks by devising state-of-the-art Encryption, Authentication, and Key Management mechanisms
  • Supports for virtually any terminal model and Mobile POS devices
  • Supports for Extended Key Distribution setup where multiple BDKs can be configured
  • Fortified with DUKPT key management scheme with dynamic MEK being employed for each transaction
  • Flexibility to enable and disable element level encryption in request and response messages

TERMINAL HEARTBEAT MONITOR WITH PUSH & PULL UTILITY

  • Monitor the heartbeat of the terminals at your own comfort
  • Update applications (new/updates) on the terminal without the intervention of the merchant via automated scheduling options
  • Remote downloading of parameters, applications, software enhancements, and O/S for terminals whenever a new version is available
  • Mitigates the hassle of traveling across the country and visiting the merchants physically to execute downloads related to the enhancement of terminal applications
  • Engineered not only to push data to the terminals but also to pull insights such as terminal serial number, IMEI number, O/S, memory usage, battery level, signal strength, SIM provider, SIM serial number, etc.

TERMINAL NETWORK MANAGEMENT SYSTEM (TNMS)

  • Drive real-time operations and services on the terminal-end for better manageability and device tracking
  • View and update terminal specific configurations remotely
  • Remote settlement of merchant terminals

TERMINAL KEY DOWNLOADING

  • Smart Card (Symmetric Keys)
  • Smart Card (Asymmetric Keys)
  • Key Injection Terminal
  • Manual Downloading
  • Terminal Key Mailing
  • OTA Remote Key Loading (RKL)

DIGITAL RECEIPT REPOSITORY

  • Transaction details and signature data is electronically transmitted and stored digitally for quick retrieval and verification purposes by Banks as well as Merchants
  • Significantly streamlines the merchant’s operational process and in accelerating the requests for sales slips to process card chargebacks

MERCHANT WEB PORTAL

  • Merchants can download the receipts (along with the signatures) applicable to the transactions associated with their MID
  • View the daily transactions performed, generate reports on transactions, and initiate transaction voids/refunds, etc.
  • Initiate complaints and service requests and track the history of each reported case throughout its lifecycle

MPOS DRIVER

  • Multi-device integration capability which is PCI, PTS and POI approved
  • Remote management of Merchants and Card Readers
  • Device pooling capability with multi-terminal support
  • Stores transaction details centrally to facilitate void, settlement, and refunds etc.
  • Could be interfaced with Merchant/ Service Provider/ Govt. Institution back-end systems for online information inquiry and transaction updates i.e. Insurance Organizations, Utility Service Providers, Telcos, Police Departments, and Distribution Agencies etc.

CASE & INCIDENT MANAGEMENT APPLICATION

  • Purpose-built application for incident management functions to cater call center and support personnel
  • Trace down the entire history of each reported case with the action taken by individuals assigned to the respective tasks
  • Escalation Matrix that notifies authorized personnel of unattended tickets
  • Encompasses all capabilities in serving a customer irrespective of whether it is an inquiry, complaint or service request, and subsequently analyzing, monitoring and following-up for its progress

APPLICATION MARKETPLACE

  • Govern all proprietary and authorized third-party applications, as well as utilities and tools
  • Can be featured with a range of applications for multi-merchant and multi-domain categories – everything ranging from increasing productivity to streamlining business operations

ANDROID SDK

  • Third-party vendors involved in the development of the front-end Android POS Application can leverage on the provisioned Android SDK to integrate their Application with the Android Terminal Experience Management Hub
Epic Lanka