Epic DMS
(Dispute Management Solution) Enhancing Efficiency in Payment Card Settlements
Regular Reconciliation of Suspense Accounts
Elimination of Erroneous Repetition of Payments
Charge-back Handling
Pro-active Customer Relationship Management
Monitoring Profitability of Operations
OVERVIEW
- Reconciliation Management (RECON)
- Dispute Resolution Management (DRM)
- Customer Relationship Management (CRM)

Benefits for institutions
Solution tailor made for the local market
Reconciliation clears suspense accounts
Efficient handling of all dispute resolution scenarios
Build technical confidence and capability of banks
Improved and more efficient back office operations
Provide superior service for cardholder and merchants
Benefits for customers
Enhanced image of Institution as technically competent
Active reconciliation “behind the scenes”
Create a more trustworthy relationship with bank
Merchants are protected from fraud
Clearing and settlement related issues reduced
Superior customer service for both cardholders and merchants