Home Automated Transaction Reconciliation & Dispute Management Solution
Ensures the proper posting of credit and debit transactions and payment card association-related transactions
Dispute Resolution Management (DRM) module
Processes all unmatched and disputed transactions and exception items.
Customer Relationship Management (CRM) module
Encompasses extensive transaction and customer information inquiry facilities for customer service representatives to monitor the status of cases in real-time.
Transactions are conducted over various digital channels
Duplicate/unsuccessful transaction is generally recognized and escalated by the customer
Exponential credit balances on multiple suspense/intermediate accounts
Problems of transaction tracking
Time consuming and labor-intensive practices
Unable to identify duplicate settlement files sent by other acquirers resulting in monetary errors, losses, and unnecessary write-offs
One-stop platform: effectively manages the day to day clearing and settlements, disputes, chargebacks, exceptions, and processing errors
Automated reconciliation: drastically reduces all the associated operational and labor costs
Proactive actioning: delivers the opportunity to attend to anomalies prior to receiving customer complaints
Accurate financials: with complete wipe-off of suspense/intermediate accounts before closing the respective operating day
Case & workflow management: to track important milestones and monitor activities in a real-time manner
Data-powered core: with all services of the solution organized around a common data repository where a wealth of intelligence can be gained through disputes to minimize the future impact on business
Established in 1998, Epic Technology Group is the undisputed technological leader in Secure Electronic Payment Automation, Information Systems Security and Mobile Enterprise Automation Solutions in Sri Lanka e-government and workflow management systems in Sri Lanka.